Marketing & reviews

Marketing, reviews & client messaging

Two-way texting, SMS and email campaigns, and automated review requests. Fill the calendar and grow your Google rating from one screen.

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Messages
Maya Alvarez · SMS
MAHey, do you have any openings this Friday for Botox?
GHi Maya! We have a 2:30 PM with Dr. Lane. Would you like to book that?
MAThat works perfectly, yes please!
GBooked for Friday at 2:30 PM. We'll send a reminder Thursday evening.
Review request sent after visit5 new reviews this week

The short answer

Med spa marketing software earns its keep in four motions: filling the calendar (campaigns and flows), protecting the rating (review requests that ask for a 1–5 first — happy clients get your Google link, concerns route privately to you), answering fast (two-way texting), and winning back lapsed clients automatically. Gracero ships all four, consent-compliant.

Conversations

Two-way texting with your clients.

Text clients from the platform. Answer questions, confirm details, close on upsells. Every conversation lives on the client profile — not scattered across personal phones.

  • Two-way SMS from the platform
  • Conversations tied to the client profile
  • No personal phone numbers needed
Messages
Maya Alvarez · SMS
MAHey, do you have any openings this Friday for Botox?
GHi Maya! We have a 2:30 PM with Dr. Lane. Would you like to book that?
MAThat works perfectly, yes please!
GBooked for Friday at 2:30 PM. We'll send a reminder Thursday evening.
Review request sent after visit5 new reviews this week
Reputation

Get more Google reviews, automatically.

After every visit, Gracero sends a review request timed for when the client is happiest. Happy clients go to Google. Unhappy ones come to you first.

  • Automated post-visit review requests
  • Direct link to your Google Business listing
  • Negative feedback routed privately to you
Messages
Maya Alvarez · SMS
MAHey, do you have any openings this Friday for Botox?
GHi Maya! We have a 2:30 PM with Dr. Lane. Would you like to book that?
MAThat works perfectly, yes please!
GBooked for Friday at 2:30 PM. We'll send a reminder Thursday evening.
Review request sent after visit5 new reviews this week
Campaigns

SMS and email campaigns that drive visits.

Run promotions, seasonal offers, and reactivation flows from the same platform that already holds your client data. Target by segment, membership tier, or last visit date.

  • SMS and email campaign builder
  • Target by segment, tag, or membership tier
  • Automated win-back for lapsed clients
Messages
Maya Alvarez · SMS
MAHey, do you have any openings this Friday for Botox?
GHi Maya! We have a 2:30 PM with Dr. Lane. Would you like to book that?
MAThat works perfectly, yes please!
GBooked for Friday at 2:30 PM. We'll send a reminder Thursday evening.
Review request sent after visit5 new reviews this week

Related features

Client CRMBooking & schedulingMemberships & recurring

Built for

Med spa softwareIV therapy softwareMen's health softwareWeight loss clinic softwareLaser clinic softwareBody sculpting software

Reviews that protect the rating

After a completed visit, Gracero texts the client for feedback — but it asks for a rating first. A 4 or 5 gets your review link while the delight is fresh; a 1–3 is thanked, recorded on the visit, and routed privately to every admin as a notification, with the public link deliberately never sent. Happy clients land on Google; concerns land on your desk first, where a personal follow-up can still turn the visit around.

Questions, answered

Everything you're wondering.

A completed visit triggers a text after your configured delay, at most once per visit, skipping anyone opted out. With rating-first on (the default), the message asks 'how was your visit — reply 1–5': high ratings receive your Google review link, low ratings are routed privately to admins and never sent the public link. Every step is audited.
Yes — consent is enforced on every send: STOP instantly opts a number out across marketing, START opts back in, marketing sends respect quiet hours and frequency caps, and transactional messages are separated from marketing. The compliance layer is platform-level, not a setting you can forget.
After each visit, Gracero sends a timed SMS or email asking the client to leave a review. Happy clients get a direct link to your Google Business listing. If they flag a concern, the feedback comes to you privately first.
Yes. Two-way SMS lets you text clients directly from Gracero. No personal phone numbers involved. Every conversation is stored on the client profile for your team.
No. This is outbound marketing and messaging — campaigns, review requests, and conversations you start. It is not an AI-powered phone answering service.
Yes. Build and send email and SMS campaigns from the same tool. Target by segment, membership tier, service history, or last visit date.
Run your whole clinic in one place

See Gracero run your clinic.

A 15-minute demo: booking, payments, memberships, and the aesthetic layer, all in one platform.

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