Terms of Service

These terms are a binding agreement between you ("Customer," "you") and Gracero Inc. ("Gracero," "we," "us"). By creating an account or using the Gracero platform, you agree to these terms. If you do not agree, do not use the platform.

1. What Gracero provides

Gracero is a cloud-based business-management platform for aesthetic and wellness clinics. The platform includes online booking and scheduling, payment processing, membership and recurring billing, client records management, marketing and review tools, consent forms, before-and-after photo storage, and treatment protocol tracking.

Gracero is not a medical EMR, electronic health record system, or clinical decision-support tool. It handles the business and operational layer of running a clinic. Clinical decisions remain the sole responsibility of licensed providers.

2. Account registration

To use Gracero, you must create an account with accurate information. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you suspect unauthorized access, notify us immediately at security@gracero.ai.

You must be at least 18 years old and have the legal authority to bind your business to these terms. If you are creating an account on behalf of a company or clinic, you represent that you have the authority to do so.

3. Subscription plans and billing

Plans and pricing

Gracero offers tiered subscription plans (Essentials, Professional, and Enterprise). Current pricing is listed at gracero.ai/pricing. We may change pricing with 30 days' written notice before your next billing cycle.

Billing cycle

Subscriptions are billed monthly or annually, depending on the plan you select. Annual plans are billed upfront for the full year. All fees are in US dollars and do not include applicable taxes, which are your responsibility.

Payment method

You authorize Gracero to charge the payment method on file for all subscription fees. If a charge fails, we will notify you and retry up to three times over 10 days. If payment is not received after 10 days, we may suspend your account.

Refund policy

Monthly subscriptions: no refunds for partial months. Annual subscriptions: you may request a pro-rated refund for unused full months within the first 90 days. After 90 days, annual subscriptions are non-refundable. Contact billing@gracero.ai for refund requests.

4. Your data

Ownership

You own your data. Client records, photos, consent forms, appointment history, and any other data you enter into Gracero belongs to you. We do not claim ownership of your content.

License to operate

You grant Gracero a limited license to store, process, display, and transmit your data solely to provide the platform services. We will not use your data for any other purpose, including training machine learning models, without your explicit written consent.

Data export

You may export your data at any time through the platform's export tools. Upon account termination, you have 30 days to export your data before it is permanently deleted from our systems.

5. Acceptable use

You agree not to:

• Use Gracero for any purpose that violates federal, state, or local law.
• Store data unrelated to your clinic operations (Gracero is not general-purpose file storage).
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Use automated scripts, bots, or scrapers to access the platform outside of our published APIs.
• Resell, sublicense, or white-label the platform without a written agreement.
• Upload content that infringes on intellectual property rights of third parties.
• Interfere with the platform's infrastructure, security, or performance.

We reserve the right to suspend accounts that violate these rules. We will notify you before suspension except where immediate action is required to protect the platform or other users.

6. AI features

Gracero includes AI-powered features such as automated appointment reminders, no-show recovery, waitlist filling, review requests, and scheduling optimization. These features operate on your behalf using your clinic's data and configured rules.

AI features are operational tools — they do not make clinical decisions, diagnose conditions, or recommend treatments. You are responsible for reviewing and configuring AI automation settings. You may disable any AI feature at any time from your account settings.

7. Third-party integrations

Gracero integrates with third-party services for payment processing, SMS delivery, email sending, and other functions. These services operate under their own terms and privacy policies. Gracero is not responsible for the availability, accuracy, or actions of third-party services.

Payment processing is handled by PCI-compliant payment processors. Gracero does not store raw credit card numbers on its servers.

8. Intellectual property

The Gracero platform — including its software, design, logos, documentation, and brand assets — is owned by Gracero Inc. and protected by copyright and trademark law. Your subscription grants you a non-exclusive, non-transferable license to use the platform for your clinic's business operations during your subscription term.

You may not use Gracero's name, logo, or brand assets in marketing materials without written permission, except to state that your clinic uses Gracero.

9. Limitation of liability

To the maximum extent permitted by law, Gracero's total liability for any claim arising from your use of the platform is limited to the fees you paid to Gracero in the 12 months preceding the claim.

Gracero is not liable for indirect, incidental, consequential, or punitive damages, including lost revenue, lost data (beyond our obligation to maintain backups), or business interruption — regardless of whether we were advised of the possibility of such damages.

Gracero is not liable for clinical outcomes, treatment complications, or medical decisions made by your providers. The platform is a business tool, not a medical device.

10. Indemnification

You agree to defend, indemnify, and hold Gracero harmless from claims, damages, losses, and expenses (including reasonable attorney's fees) arising from: (a) your use of the platform, (b) your violation of these terms, (c) your violation of any law or regulation, or (d) any dispute between you and your clients.

11. Service availability

We target 99.9% uptime for the Gracero platform. Scheduled maintenance windows are communicated at least 48 hours in advance. We are not liable for downtime caused by circumstances beyond our control, including internet outages, third-party service failures, or force majeure events.

12. Termination

By you

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You retain access until then.

By Gracero

We may terminate your account for material breach of these terms, non-payment after the 10-day grace period, or illegal activity. We will provide 14 days' notice before termination for non-payment. Termination for illegal activity or security threats may be immediate.

After termination

Upon termination, you have 30 days to export your data. After 30 days, we will permanently delete your data from our active systems. Encrypted backups may persist for up to 90 days before being purged.

13. Dispute resolution

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising from these terms will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English. The arbitration will take place remotely unless both parties agree to an in-person hearing.

You agree to resolve disputes individually. You waive the right to participate in class actions or class arbitrations against Gracero.

14. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email to the address on your account at least 30 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms. If you disagree with the changes, you may cancel your subscription before the effective date.

15. Contact

Questions about these terms: legal@gracero.ai

Billing questions: billing@gracero.ai

Security concerns: security@gracero.ai

Gracero Inc. · Registered in Delaware, USA