AI-powered

The AI front desk, built into your clinic’s platform

Most AI receptionists bolt onto software they can’t see inside. Gracero’s seven agents are the platform — they book into the real calendar, write to the real client record, and follow the same rules as your team. An AI concierge for clients, a quieter day for your front desk.

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The short answer

AI agents for clinics are software teammates that work inside your platform: answering calls and messages, booking real appointments, refilling cancelled slots, recovering no-shows, requesting reviews (and routing concerns privately), and turning your data into weekly actions. Gracero includes seven of them on the Professional plan — governed by disclosure lines, guardrails, human handoff, and per-agent kill switches.

Built in, not bolted on

The market is full of standalone AI receptionists that answer your phone and then squeeze what they learned through an integration into whatever software you already run. That architecture caps what they can do: they can talk about your schedule, but they act on a copy of it.

Gracero starts from the other end. The platform owns the calendar, the client records, checkout, memberships, and messaging — so its agents act directly: the scheduling agent texts your waitlist the moment a slot opens and books the first yes; the booking chat confirms real appointments with verified phone numbers; the insights agent reads your actual revenue, not an export. One system, one audit trail, one place to turn it all off.

Your AI, governed

AI you can let near your clients

The question about clinic AI isn’t whether it’s impressive — it’s whether it’s controlled. These six controls ship on, by default, for every clinic:

Guardrails that always win

Every agent runs behind a non-negotiable policy layer — no medical, clinical, or dosing advice, ever. Your clinic's tone and escalation rules shape the voice; they can never relax the rules.

Suggest-only until you say otherwise

Out of the box, the receptionist drafts replies for your team to review and send. Automatic sending is an explicit opt-in — and even then it steps aside whenever a teammate is mid-conversation.

Disclosure, always

Every automatically sent reply carries your AI-disclosure line, so clients always know when automation answered. Clients can reach a person at any time — that's built in and can't be turned off.

Human handoff on demand

Urgent, clinical, or complex requests hand off to your team with the full conversation attached. You define the escalation rules; the agent follows them.

Tested before it talks

Agent releases are gated by an evaluation suite that checks grounding, policy compliance, and honesty against your knowledge base — an agent that can't pass doesn't ship.

A real kill switch

AI is an app you can switch off per clinic. Disable it and every agent stops — mid-sentence if necessary. Spend spikes auto-pause the agents and alert us before they alert you.

Better together

Seven agents. One connected system.

Each agent is powerful alone — but together they create a clinic that runs itself. The receptionist answers, the scheduler refills cancelled slots, the CRM tracks clients, and the marketing agent gets reviews — all connected, all automated, all governed.

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Questions, answered

Everything you're wondering.

An AI receptionist answers inbound conversations — calls and texts. An AI front desk is the wider job: answering, booking, filling cancelled slots from the waitlist, recovering no-shows, requesting reviews, and reporting what happened. Gracero ships the whole front desk as seven agents that share one calendar, one client record, and one set of guardrails.
Bolt-on AI receptionists connect to your existing software through integrations — they can talk, but every action crosses a bridge that can break, and they only see what the integration shares. Gracero's agents are part of the platform: they read real-time availability, write real bookings, log to the real client record, and respect the same permissions and audit trail as your staff.
Yes. Each clinic sets its own knowledge base (services, pricing, policies, parking — anything), tone, escalation rules, and whether agents may send automatically or draft-only. Agents answer only from your clinic's information; when they don't know, they say so and offer your team.
Seven: Receptionist (answers and drafts), Scheduling (waitlist auto-refill and slot optimization), Booking (website chat that books real appointments), CRM (profiles and segments), Communication (reminders and no-show recovery), Marketing (review requests and win-backs), and Insights (a weekly digest with concrete next steps). Each has its own page below.
That depends entirely on the controls — which is why ours are visible: a no-medical-advice rule that always wins, draft-first sending, an AI disclosure line, human handoff, release-gating evals, and a per-clinic kill switch. HIPAA-conscious throughout: no PHI in outbound texts.
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