What is Chargeback?
A chargeback is a payment reversal initiated by the cardholder through their bank: funds are pulled back pending the merchant's evidence. Aesthetic clinics see them on disputed no-show fees, package refunds, and buyer's-remorse claims; each carries a fee, and an excessive rate threatens the merchant account itself.
How it works in an aesthetic clinic
A no-show fee is disputed as 'unauthorized.' The clinic responds with its evidence pack: the booking confirmation displaying the policy, the card-on-file consent, the reminder trail, and the no-show record. Documentation wins these disputes; recollections lose them. The clinic also watches its chargeback rate because processors monitor it continuously.
Chargeback vs a refund
| Chargeback | Bank-imposed reversal with a fee attached, counted against the merchant |
|---|---|
| A refund | Clinic-initiated, relationship-preserving, and invisible to the processor's risk models |
Why it matters for clinic operators
Policy disclosure at booking plus automatic documentation converts most chargebacks from losses into wins, and prevents many outright. When a dispute is genuinely deserved, the proactive refund is almost always cheaper.
On the platform: Payments & POS
See Gracero run your clinic.
A 15-minute demo: booking, payments, memberships, and the aesthetic layer, all in one platform.
Book a demo