AI Receptionist

AI Receptionist — every call answered, every lead captured

Picks up on the first ring, books appointments, answers pricing questions, and routes urgent calls to your team — nights, weekends, and holidays included.

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The short answer

An AI receptionist answers your clinic's phone 24/7, holds a natural conversation, books real appointments against your live calendar, collects deposits per your rules, transfers urgent calls to your team, and logs a summary on the client's record. Gracero's is built into the platform — software that acts, not an answering service that takes messages.

100%
of calls answered, day and night
0
missed leads from unanswered calls
24/7
availability without extra staff
~30s
average call handling time
What it does

AI Receptionist capabilities

24/7 call answering

Picks up every call on the first ring. No hold music, no voicemail. Covers after-hours, weekends, and holidays.

Books appointments by phone

Checks provider availability, books the right service and time, and collects deposits — all before the caller hangs up.

Answers service questions

Trained on your menu, pricing, hours, and policies. Handles the same 10 FAQs your front desk fields daily.

Routes urgent calls

Detects urgent or complex requests and transfers to the right team member. You set the escalation rules.

Speaks your brand

Uses your clinic name, tone, and terminology. Most callers won't realize they're talking to automation.

Logs every interaction

Call summaries, new leads, and booked appointments land on the client profile automatically.

How it works

Simple setup, runs on autopilot.

1

Client calls your clinic number — answered on the first ring

2

Caller matched to existing profile or added as a new lead

3

Books the appointment, answers questions, or transfers the call

4

SMS confirmation sent to client and provider

5

Call summary logged on the client profile for your team

More AI agents

SchedulingBookingCRMCommunicationMarketingInsights

AI receptionist software, not a bolt-on service

The category splits in two. Standalone AI receptionists sit on your phone line and stop at the edge of your systems — they can chat, but booking means texting a link and hoping. Gracero's receptionist is part of the platform that owns the calendar, the client records, and the payment rails: it sees real availability, books against it with your deposit rules, recognizes the caller's history, and writes the conversation summary to the chart. That's the difference between answering software and an answering service — it acts.

Built for med spas and aesthetic clinics

Generic AI receptionists know how to talk; this one knows the business. It answers from your clinic's own knowledge base — services, pricing, policies, providers — routes clinical questions to humans instead of guessing (a hard guardrail: no medical advice, ever), respects consent and quiet hours on outbound texts, and handles the call patterns clinics actually get: 'do you have Botox this week', 'how much is a membership', 'I need to move my Thursday appointment.'

Governed like it's your license on the line

Every autonomous reply carries an AI disclosure line. Escalation rules you write decide what always reaches a human. A per-agent kill switch turns any behavior off instantly. Every action lands in the audit trail. And the text receptionist can run in suggest-only mode — drafting replies your team approves — until you're comfortable letting it send. Trust isn't a feature of the pitch; it's the operating constraint.

What it costs

Text-side receptionist capability is included in the Professional plan ($299/mo, all seven agents). Voice — answering actual phone calls — is the one add-on: $99/mo for 100 minutes, $249/mo for 400, $699/mo for 1,200, with published overage rates. The full math against staffing costs, with a calculator, is in our AI receptionist cost guide; the answering-service comparison is its own honest read.

Questions, answered

Everything you're wondering.

Software that answers your phone and messages with a natural conversational AI — booking appointments, answering service and pricing questions, transferring urgent calls, and logging every interaction. The 'software' distinction matters: integrated receptionists act inside your booking and client systems, while standalone services stop at taking messages.
Yes — deliberately. Autonomous replies carry a disclosure line, and callers can always reach a human ('reply HUMAN anytime'). Disclosure builds more trust than it costs: what erodes trust is pretending. Escalation to your team is instant and rule-driven.
It matches your clinic's tone. Most callers don't realize they're talking to automation.
Yes. It checks real-time provider availability, books the appointment, collects a deposit if required, and texts the confirmation.
It detects urgent or complex requests and transfers to your team. You control the escalation rules.
It reads and writes to the same calendar your team uses. No double bookings.
Those tools answer your phone and then push what they learned through an integration into whichever software you run. Gracero's receptionist is part of the platform itself — it reads live availability, writes real bookings, logs to the actual client record, and obeys the same permissions and audit trail as your staff. One system to configure, one place to switch it off.
It's built HIPAA-conscious end to end: no PHI in outbound texts, consent tracked, conversations logged securely, and a strict no-medical-advice guardrail that always wins over any other instruction. Gracero is deliberately not a medical EMR — the receptionist handles scheduling, pricing, and policy questions, and hands anything clinical to your team.
Zenoti's automation is real — and built for enterprise chains, priced and implemented accordingly. Gracero's agents are built for independent aesthetic and wellness clinics: on by default, configured from a settings page rather than an implementation project, and covering the whole front desk (booking chat, waitlist refill, no-show recovery, reviews, insights), not just call answering.
Gracero is built for aesthetic and wellness clinics — med spas, IV therapy, hormone and men's health, weight loss, laser, body sculpting, and longevity practices. If that's your world, the receptionist speaks it natively: services, providers, deposits, memberships. General medical offices with EMR-driven workflows are a different product category, on purpose.
Run your whole clinic in one place

See Gracero run your clinic.

A 15-minute demo: booking, payments, memberships, and the aesthetic layer, all in one platform.

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